There’s an item missing in the package I received. What do I do?

If you believe that an item in your order is missing/incorrect, please contact us immediately, and we will rectify the issue for you. Please be sure to include your order number, along with images of the invoice and products that you received. In regards to the invoice, please send us a complete image of the entire document where all text is visible. Upon reviewing the email, we will send you a prepaid return label at no charge to you to return to item back to us in exchange for the correct product.

Please note that all “Dead on Arrivals” (DOA), Missing, or Wrong Item claims must be reported back to us within 48-hours from the time of delivery. Please ensure to carefully inspect your items upon receiving the package, as it is the responsibility of the recipient to check the contents of the order within the designated time window, and to notify us if any issues are found.