There’s an item missing in the package I received. What do I do?

If you believe that an item in your order is missing/incorrect, please contact us immediately, and we will rectify the issue for you. Please be sure to include your order number, along with images of the invoice and products that you received. In regards to the invoice, please send us a complete image of the […]

What do I do if my product is found to be defective?

If you receive a defective product from our website, please notify us within our 20-day after sales warranty period and we will be sure to assist you in the returns process. Prior to contacting us please ensure to include the following items in your email for a speedy process: Order number Images / Video of […]

Can I return items on my entire order back?

Orders placed online with Element Vape have a 20 Day Return Policy. We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 20 days of original purchase. Please email us if you have any questions and the more details you are able to provide, […]

Do the items I purchased from your website include a warranty?

We currently offer a 30-day after sales limited warranty for all manufacturer defective items purchased from our website, with some restrictions*. The warranty period will begin once the package has been delivered in correspondence to the order’s tracking history. Once the item has been in the hands of the customer after the warranty period, the item(s) will be no longer eligible […]

How long does delivery take?

Our domestic shipping is 3-5 business days, priority shipping is 2-3 business days and our international shipments range from 7-32 business days. For more detailed information please email us.

When will my order ship?

We have 1-3 days processing window for the received orders. You will receive a notification as soon as your order is processed to ship.